Our CREDIBILITY
We are a team of professionals drawn from across successful management consultancy MCW. Individuals who have been behind successful global brands over a 20 year period.
Meet Our Team
Some examples of our work
UK Civil Aviation Authority
CAA, the world’s oldest and largest aviator, needed to change its operating model in order to operate a risk-based compliance regime.
This involved changing the Target Operating model, introducing a new ERP and new digital platforms to calculate and collect ATOL contributions and airline fines. Under Hannah’s direction the Authority outsourced the management of its back office and completed an organisational reorganisation. Uniquely the programme involved both representation from the industry and government oversight.
The benefit to the industry was faster more transparent regulation in the areas of aviation security, safety policy, airline landing fee calculation. The expansion of regulatory responsibilities to noise and drones. A smaller more efficient organisation utilising new digital tools able to post significant financial efficiencies.
TUI Group
TUI Group wished to divest itself of all non-core functions.
A Digital Transformation and Cost optimisation Programme
This involved optimising the highly lucrative bespoke software divisions that produced software for B2B operators who needed destination management applications, Car hire, Bed bank applications and billing systems. Furthermore, dividing IP, renegotiating and splitting contracts and bespoke technologies. Finally, outsourcing development, rationalising internal systems and revising the global sourcing strategy.
The benefit to TUI group was to increase the value of the non-core units to nearly two billion Euros, optimise the team organisation and smooth the transition of the non-core organisation to an independent brand.
GCC Travel & Tourism Optimisation
GCC tourism ministry client needed to review their bed night stock and associated trading and client acquisition costs.
- Review cost base, and census returns for market
- Map to market trends for inbound traffic, intra GCC & Worldwide
- Produce n dimensional model for forecasting heads & ROI
- Increased potential occupancy by 5% points calendarized average
- Reduced operational redundancy costs
- Reduced Sales & Marketing spend by refocusing effort
GCC Utility Bill & Collection Optimisation
GCC Utility Regulator needed to assess poor performing distribution companies who were not achieving minimum KPI’s
- Review Technical and Customer service Audit procedures
- Undertake Root Cause Analysis of KPI failures
- Review Continuous Improvement Plans
- Review Third Party Outsource contract for back office functions
- Reengineer above to a realistic 3 year recovery plan
- 23% reduction in fixed & variable costs
- 1/3rd reduction in head count
- Renegotiate Outsource Contract
Turkey Multi location Contact Centre Optimisation
The client company had just acquired 3 outsource Contact Centers that needed to be rationalized
- Working with key stakeholders (VenCaps, CFO & CEO), devised a relocation and merger plan.
- Sourced, and project managed refurbishment of new large contact center
- Relocated 3 acquired companies to new location with state of the art telco software/hardware
- Successful transfer of businesses, no loss of staff or clients
- Cut operational costs of the business by 26%
Hoseasons Prepare for VC MBO
Pre-MBO cost cutting exercise to meet expectations of VC (MBO £56m)
- Working with key stakeholders (Board & Shareholders), devise new Target Operating Model
- Review Business Plan and streamline activities
- Review all budgets/forecasts
- Assess high cost centers, review cost reduction plans, outsource to lower cost base
- Reduced cost base by 18%
- Introduced tighter cost reviews and budget controls/procurement processes
- Terminated lower ROI activities