We are a team of professionals drawn from across successful management consultancy MCW. Individuals who have been behind successful global brands over a 20 year period.

Meet Our Team

Richard Hannah


has over 20 years’ experience in Travel, Tourism and Aviation Regulation. From an early career in the Military and then Law, he has become a specialist in major programme management and operational strategy. Highly trained and commercially savvy, he has lived and worked in over a dozen countries and is MCW’s lead Consultant in Digital Optimisation, with clients such as: Civil Aviation Authority, TUI, BP, Thomson Reuters and Emirates Airlines.

Richard Overy


..has been in Travel & Tourism for over 35 years, at the forefront of operational and technological change. From wall charts and punched cards to Fintech enabled booking platforms, Richard has seen the benefits of successful change. With Board level experience for 25+ years and expertise in all aspects of the industry. He has deep knowledge of the marketplace in the UK, Europe, North America and the MEASA region. Clients include: Regional Government Depts, Central European agency, UK Tourism App.

Sagar Ghoting


..is a seasoned creative director and service & experience designer who has worked with agencies and consultancies in Europe, North Africa, Middle East and Asia. He specialises in designing and elevating customer experience across the O2O journey of digital + physical touch points. He leads overall branding, communication and experience strategy as well as its delivery. Clients include: Japan Airlines, Telkomsel, Samsung, P&G, Friesland Campina, & Coca Cola

Jonathan Pilgrim


is a highly successful culture and behavioural change professional with strategic change and organisation development skills. He has over 25 years’ change management experience specialising in gaining buy-in from stakeholders for change initiatives. He is an professional facilitator and mediator. With considerable international experience within both the Public and Private sectors, having worked with organisations such as Saudi Aramco, HMRC, Zahid Tractor, TfL & Publicis-Sapient.

Some examples of our work

UK Civil Aviation Authority

TUI Group

GCC Travel & Tourism Optimisation

GCC Utility Bill & Collection Optimisation

Turkey Multi location Contact Centre Optimisation

Hoseasons Prepare for VC MBO

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